Shipping and Return Policy
Shipping and Handling
Shortly after you place your order, you will receive an Order confirmation email to confirm your order details. The items on your order will ship as they become available. Items that can ship immediately may ship the same or following business day. For all items that are not in stock at time of ordering they will be shipped as soon as they are available for shipping.
A delivery timeframe, if provided, is an estimate of when the item will be delivered to your shipping address after it ships. The estimated delivery date depends on the shipping method you choose during checkout. When you select expedited shipping, your item will take the same amount of time to prepare for shipment, but will expedite the time it takes to deliver to your doorstep. All estimates are based on business days. And all delivery times are after shipment.
Shipping Methods and Costs
The Labcon Online Store offers a variety of shipping methods to meet your needs:
Free Ground Shipping is provided by UPS® ground truck service where available or by common carrier trucking. This service typically delivers within 6-10 business days after leaving our warehouse. Free ground shipping is not available to Hawaii.
Ground Shipping by UPS® typically delivers within 6-10 business days after leaving our warehouse.
2 Day Air Shipping by UPS® typically delivers within 2 business days after leaving our warehouse.
Next Business Day Air by UPS® typically delivers within 1 business day after leaving our warehouse.
Shipping costs are calculated and displayed before you complete your order on the Labcon Online Store. You can also see shipping costs on the Order Acknowledgment email and on online Order Status. If you order multiple items, you may receive separate shipments. You will receive a Shipment Notification email for each shipment with the carrier's name and tracking information, if available. Shipping fees for the entire order will be charged when your first item is shipped.
The Labcon Online Store ships items only within the 50 United States. No shipments can be made to PO Box addresses, United States territories, or addresses outside of the United States. You may not export any products purchased at the Labcon Online Store. The Labcon Online Store does not support shipping items in a single order to multiple shipping addresses. To ship items to an additional address, please place a new order at the Labcon Online Store.
Shipping refundsIf you paid for expedited shipping and did not receive your package on time, please call Labcon Online Shop Customer Service at 1-800-227-1466 or email at custsupport@labcon.com.
If you received the wrong product or it was damaged during shipping, please call Labcon Online Shop Customer Service at 1-800-227-1466 for help within 5 business days of receipt of items.
We will accept product that you wish to return if requested within 30 days of shipment. All products you wish to return must be in unopened and undamaged packages. Please contact Labcon Online Shop Customer Service at 1-800-227-1466 for a Returned Goods Authorization number before returning any item to us. Once we receive the items you will be credited after we inspect the returned item for damages and ensure the package was not opened. We will not issue credit for shipping costs for the items shipped to you and you must pay for any shipping costs to return any items. A 20% restocking fee may apply to any returned items.
CancellationsOrders can be cancelled or changed up to 24 hours after you place them Monday through Friday unless the items have already shipped. After the 24 hour period orders cannot be cancelled or modified. Contact our Customer Support team at custsupport@labcon.com to cancel or modify an order you have already placed.